Case Study 2021

The Team

Cross-functional team involving Product Design, Customer Support, Product, Marketing, and multiple disciplines from a team in Holland.
Designers: Gabby Kibrick, Genevieve Mount, Dustin Swanson, Laura Strader, Merilee Benson

My Role
  • Design Manager
  • Coordination between teams
  • Aid in presenting to executive team
Project Deliverables
  • Research findings
  • Journey maps
  • New onboarding experience.
Project Challenges
  • Zero communication across teams
  • Disparate design and engineering teams
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